Refund Policy

The Life Report provided by this service is sold directly by the Company and is digital content generated and delivered immediately upon completed payment.

Payment and refunds (payment cancellation) are processed to the original payment method through the payment gateway Toss Payments; responsibility for and handling of refunds rest directly with the Company.

This policy follows the consumer-protection standards set by applicable law, including the Act on Consumer Protection in Electronic Commerce.

Users may withdraw their purchase within 7 days of payment (Article 17 of the Act on Consumer Protection in Electronic Commerce).

A withdrawal and full refund without cause are available only before provision of the digital content has begun (the report has not been viewed or issued).

The Life Report is digital content generated and delivered immediately upon completed payment. Once provision has begun (viewed or issued), the right of withdrawal may be restricted under Article 17(2) of the Act.

The Company clearly discloses this restriction before payment, and proceeding with payment is deemed consent to it.

If the content has not yet been provided (not viewed/issued), a full refund is available under Article 2.

Users may request a refund in the following cases.

① Withdrawal before provision of the content has begun (not viewed/issued).

② Payment completed but the content was not provided due to the Company’s fault.

③ The purchased content cannot be used normally due to a technical error such as a system error or server failure.

④ The provided content has a material defect.

Submit refund requests to customer support (readmysaju@gmail.com) with your sign-up email, order (payment) date, and the reason for the refund.

The Company will verify the request and payment details and then advise whether a refund is available.

Refunds are processed as a payment cancellation to the original payment method through Toss Payments.

After the Company approves the refund, processing typically takes 3–7 business days depending on the gateway/card issuer policy.

Where a valid refund request is confirmed, the Company proceeds within the period prescribed by the Act on Consumer Protection in Electronic Commerce.

Refunds may be restricted in the following cases.

① A simple change of mind after provision of the content has begun (viewed/issued).

② Results arising from incorrect information (e.g., birth date/time) entered by the user.

③ Personal dissatisfaction due to differences in Saju/fortune interpretation or results differing from expectations.

④ A request made after the withdrawal period has passed that does not qualify as a statutory refund ground.

The Life Report and AI consultation are provided as reference information for traditional-culture experience and entertainment purposes and are not an absolute prediction of the future.

The user is solely responsible for decisions made based on the service results and their consequences.

Refund inquiries and disputes are first discussed through the Company’s customer support.

If no agreement is reached, the user may apply for mediation through a dispute-resolution body such as the Consumer Dispute Settlement Commission under the Act on Consumer Protection in Electronic Commerce.

Any change to the refund policy will be announced through an in-service notice at least 7 days before the effective date.

The revised policy applies after the notice; existing payments are governed by the policy in effect at the time of payment.

For refund inquiries, please contact us as follows.

Email: readmysaju@gmail.com

Hours: weekdays 09:00–18:00 (excluding weekends and public holidays).

Response time: an initial response within 24 hours of receipt.

The Life Report is reference digital content for traditional-culture experience and entertainment purposes.

Once the content is provided (viewed/issued) after payment, the right of withdrawal is restricted under the Act on Consumer Protection in Electronic Commerce.

Before the content is provided (not viewed/issued), a full refund is available within 7 days of payment.

Entering accurate birth information is important for an accurate Saju analysis.

This refund policy applies from November 4, 2025.